Commercial & Payment Policies

1. Chargeback Policy

Please read this policy carefully before proceeding with your payment. By completing a transaction through the Company’s system, you acknowledge that you have read, understood, and agreed to the following terms:

• 1.1) The customer consents to the charges made to their credit/debit card or selected payment method, having fully reviewed the product details, services, and terms specified on the website or in the contractual agreement.
• 1.2) Chargeback requests must be based on legitimate grounds, such as card theft or genuinely unauthorized transactions. In the absence of evidence of fraud, or if the services have been fully rendered, the Company reserves the right to refuse a refund in all cases.
• 1.3) In the event of an issue with a product or service, please contact our Customer Service department before initiating a chargeback request to allow for a proper resolution or refund according to our terms.
• 1.4) The Company reserves the right to retain all transaction evidence—including receipts, shipping information, system logs, IP addresses, and identity verification—to dispute any unjustified chargeback claims.
• 1.5) If an unfair chargeback is initiated and causes damages, the Company reserves the right to claim compensation for damages and fees, and to pursue legal action as deemed appropriate.
• 1.6) The Company reserves the right to deny refund requests through chargebacks if the claim is found to be in bad faith, lacking legitimate grounds, or constitutes an abuse of rights, such as:
  • 1.6.1) Claiming a refund after products/services have been fully received.
  • 1.6.2) Change of mind or no longer wanting a non-defective product.
  • 1.6.3) Having already utilized the service and received the full benefits.
  • 1.6.4) Falsely claiming an unauthorized charge for a transaction personally conducted by the user.
• 1.7) The Company is committed to providing fairness to all customers and offers direct support channels. Should you encounter any issues regarding products, services, or payments, please contact us before initiating a claim through your bank or card provider. This ensures a swift and appropriate resolution without adverse effects on either party.
• 1.8) If the Company identifies a chargeback claim made in bad faith, we may take legal action to protect our rights and reputation, including seeking compensation for such actions.
• 1.9) Any damages resulting from an illegitimate chargeback may result in a claim for damages and the suspension of the user’s account.
• 1.10) We request that customers adhere to the Terms of Service and respect the rights of both parties to maintain transparency and security.

2. Delivery Policy

• 2.1) Once the shipping carrier has delivered the goods and the delivery status is updated in the system, the Company will consider the product successfully received by the customer.
• 2.2) For any issues related to delivery—such as delays, lost items, or others—please contact the shipping carrier directly for investigation and resolution.

3. Refund & Return Policy

• 3.1) Customers may request a refund or product exchange within 7 days of receiving the product.
• 3.2) Returned items must be in perfect condition, unused, undamaged, and accompanied by proof of purchase.
• 3.3) The Company does not accept returns resulting from customer error, such as selecting the wrong product type, size, formula, or scent, nor does it accept returns for sale/discounted items (unless defective).
• 3.4) Shipping costs for returns are the responsibility of the customer, except in cases where the return is necessitated by a Company error.
• 3.5) Refunds will be processed within 7-14 business days via the original payment method used for the transaction.